Frequently Asked Questions
Can I return a product if I’m not satisfied?
Returns are accepted within 14 days of discovering a defect. Due to the large dimensions of many items, returns are evaluated on an individual basis. Please contact us for guidance before proceeding.
Do you provide assembly services?
Currently, we only offer delivery. However, most of our furniture comes with easy-to-follow assembly instructions.
How can I contact customer support?
Our team is available to assist you with any queries. Reach us via email at support@imperialsofas.co.uk.
If you have further questions or need more information, don’t hesitate to get in touch. We’re here to help!
How soon will my order be delivered?
We aim to deliver within 24 hours after prior telephone confirmation. If an item is out of stock, delivery typically takes 2-3 weeks or less, depending on the item's size and availability.
What payment methods do you accept?
We accept a variety of payment options, including installment plans with PayPal, Klarna, and Afterpay, as well as Visa, MasterCard, Google Pay, Apple Pay, and cash on delivery.